If you see this text then you need to update your flash player.

Repair Procedures and Policies

Revised Repair, Return and Warranty Procedures: 6/20/07

  1. All repairs are handled through out Franklin, TN office. Please do not attempt to have your headphones repaired by a third party as this will void the warranty.
  2. If your headphone is not under warranty anymore, we can still repair it for a charge. Please contact our office for pricing and parts availability.
  3. We will not take returns from customers who simply did not like the headphones. This matter should be taken up with the dealer the headphones were purchased from.
  4. Turnaround time can be anywhere from 48 hours to a week, depending on how busy we are. Any longer than a week will be avoided.
  5. Warranty does not cover damage incurred during shipping due to carrier mishandling or poor packaging by the end user. If your headphones are damaged in transit, then the customer needs to file a claim with the shipping company. Be sure to pack your headphones well when sending them in for repair. Please do not ship headphone in their original box.
  6. Customers need to include all packaging and accessories with their return in case the headphone has to be replaced.
  7. When shipping headphones back, please be sure to make a note of where you want them returned to once they have been repaired.
  8. Repairs for Canadian customers are handled by our sub-distributor in Canada, the Power Group. Please visit out dealer section and select Canadian dealer for their contact info.
  9. If you have any questions or concerns about the warranty, turnaround time or anything else with respect to service on your headphones, please contact us before submitting a request for service.